LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated or cancelled to avoid delays for other customers. Last minute changes to appointments will be honoured only if a service appointment is available for a later time in the day (of your appointment) and other customers are not inconvenienced.

 

CANCELLATION AND NO SHOW POLICY

Customers who book appointments and cannot join us for their scheduled appointment are granted full credit at the spa provided that at least a 24-hour notice is given. We do not provide refunds for cancelled/no show appointments. Last minute changes to appointments will be honoured only if the service time is available and other customers are not inconvenienced. All service sales, retail sales and gift vouchers sales are final, with no refunds.

 

REFUNDS

All service sales are final, with no refunds. Refunds may be given only when there is an approved medical condition, the company will refund remaining, un-used sessions. Medical proof will be required.  If you need advice on approved medical conditions, we have a Consultant dermatologist who can confirm.

 

Our Medical Professionals do allow Laser Hair Removal during pregnancy. If, however, you want to delay treatment we can extend expiry as requested. We do not provide refunds due to pregnancy.

 

If you have not used any treatments or sessions you can authorize us to pass on your credit sessions to family or friends.  We can keep the credit in your account for an unlimited time, for special circumstances where you are unable to commit to a time of return.

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PAYMENTS & GRATUITY

The Spa accepts MasterCard, Visa and American Express as payment.

 

SPECIAL CONDITIONS

Please notify us before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. Laser Hair Removal customers will be asked to complete a consultation form upon check-in, designed with your well-being in mind.

 

AGE REQUIREMENT

Children are invited to have certain types of treatments with us as long as they are accompanied by an adult.

 

GIFT VOUCHERS

(See also our terms & conditions on our Gift Voucher Page)*

Gift vouchers are available for all beauty treatments and are not redeemable if lost, stolen or damaged.

Gift Vouchers expire one year after the purchase date.

Gift voucher sales are final, with no refunds.

Gift vouchers cannot be used on retail products.

Gift vouchers cannot be exchanged for cash. 

Change is not given on purchases that cost lessthan the value of the voucher presented.

 

PRICES SUBJECT TO CHANGE

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.

 

VISITORS

We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child. All non-customers may wait in our reception area.

We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.

 

CUSTOMERS' RIGHT TO KNOW

We strive to exceed our customers' needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform. Therefore, our customers' right to know policy advises each customer on the products and techniques best suited for the customer to maximize the benefits of their service.

 

THERAPISTS

While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.